{"id":8550,"date":"2025-07-03T16:56:15","date_gmt":"2025-07-03T11:56:15","guid":{"rendered":"https:\/\/www.burraqconsulting.com\/?page_id=8550"},"modified":"2026-06-08T17:02:03","modified_gmt":"2026-06-08T13:02:03","slug":"iso-iec-20000-it-sms-certification","status":"publish","type":"page","link":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/","title":{"rendered":"ISO IEC 20000 IT SMS Certification"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8550\" class=\"elementor elementor-8550\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b21c10d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"b21c10d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b6b22e7\" data-id=\"b6b22e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9e89b5 elementor-widget elementor-widget-heading\" data-id=\"e9e89b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ISO IEC 20000<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09185e4 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"09185e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #ffffff;\">IT Service Management System (IT SMS)<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7938190 elementor-widget elementor-widget-text-editor\" data-id=\"7938190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.<\/p><p>Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc44c8 uael-button-stack-tablet uael-button-halign-left elementor-widget elementor-widget-uael-buttons\" data-id=\"5fc44c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-dual-button-outer-wrap\">\n\t\t\t<div class=\"uael-dual-button-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"uael-button-wrapper uael-dual-button elementor-widget-button elementor-repeater-item-adc6235 uael-dual-button-0\">\n\t\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-sm elementor-button-link\" href=\"tel:+923043544000\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper uael-buttons-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-left elementor-button-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" stm-online-phone-call\"><\/i>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"buttons.0.text\" data-elementor-inline-editing-toolbar=\"none\">+92 304 3544 000<\/span>\n\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-button-wrapper uael-dual-button elementor-widget-button elementor-repeater-item-812c74e uael-dual-button-1\">\n\t\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-sm elementor-button-link\" href=\"mailto:info@burraqconsulting.com\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper uael-buttons-icon-left elementor-button-content-wrapper uael-buttons-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-left elementor-button-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" stm-email\"><\/i>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"buttons.1.text\" data-elementor-inline-editing-toolbar=\"none\">Email Us<\/span>\n\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d8ae94b\" data-id=\"d8ae94b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ddb284a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddb284a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-18fd763\" data-id=\"18fd763\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eb69b3 elementor-widget elementor-widget-heading\" data-id=\"5eb69b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get a Free Quote<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afe2fa8 elementor-widget elementor-widget-text-editor\" data-id=\"afe2fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enter your details below to get started on<br \/>your journey to certification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10153e9 elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"10153e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"20000_form\" name=\"ISO 20000 IT SMS\" aria-label=\"ISO 20000 IT SMS\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"8550\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"10153e9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"ISO 20000 Certification - Burraq Consulting UAE\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"8550\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8243f83 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8243f83\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8243f83]\" id=\"form-field-field_8243f83\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5b6f31e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5b6f31e\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCity\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5b6f31e]\" id=\"form-field-field_5b6f31e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"City\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBusiness Email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Business Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2f323b7 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2f323b7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2f323b7]\" id=\"form-field-field_2f323b7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b249a7b elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b249a7b\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tJob Title\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b249a7b]\" id=\"form-field-field_b249a7b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Job Title\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_07d36e2 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_07d36e2\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tScope of Work\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_07d36e2]\" id=\"form-field-field_07d36e2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Scope of Work\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5ae9ffe elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5ae9ffe\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNO. of Employees\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5ae9ffe]\" id=\"form-field-field_5ae9ffe\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"NO. of Employees\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ac7a73e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac7a73e\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tStandards\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ac7a73e]\" id=\"form-field-field_ac7a73e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Standards\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2d0535b elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2d0535b\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTarget line for Certification\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2d0535b]\" id=\"form-field-field_2d0535b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Target line for Certification\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ac491ca elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac491ca\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAddress\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ac491ca]\" id=\"form-field-field_ac491ca\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Address\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Started<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ffa3806 e-flex e-con-boxed e-con e-parent\" data-id=\"ffa3806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eb7b804 e-con-full e-flex e-con e-child\" data-id=\"eb7b804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24d2364 elementor-widget elementor-widget-heading\" data-id=\"24d2364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89283e0 elementor-widget elementor-widget-text-editor\" data-id=\"89283e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the heart of UAE&#8217;s burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE&#8217;s technological prowess, <b>Burraq Consulting<\/b> offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).<\/p><p>Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of <a href=\"https:\/\/www.iso.org\/standard\/70636.html\" target=\"_blank\" rel=\"noopener\">ISO\/IEC 20000-1:2018<\/a>, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-337a3e4 e-con-full e-flex e-con e-child\" data-id=\"337a3e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9241d10 elementor-widget elementor-widget-spacer\" data-id=\"9241d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3909789 e-flex e-con-boxed e-con e-parent\" data-id=\"3909789\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d7cfdf elementor-widget elementor-widget-heading\" data-id=\"3d7cfdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Are the Benefits of ISO 20000?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02d9ae5 e-flex e-con-boxed e-con e-parent\" data-id=\"02d9ae5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-452a215 e-con-full e-flex e-con e-child\" data-id=\"452a215\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8961a18 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8961a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chart-pie\" viewBox=\"0 0 544 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M527.79 288H290.5l158.03 158.03c6.04 6.04 15.98 6.53 22.19.68 38.7-36.46 65.32-85.61 73.13-140.86 1.34-9.46-6.51-17.85-16.06-17.85zm-15.83-64.8C503.72 103.74 408.26 8.28 288.8.04 279.68-.59 272 7.1 272 16.24V240h223.77c9.14 0 16.82-7.68 16.19-16.8zM224 288V50.71c0-9.55-8.39-17.4-17.84-16.06C86.99 51.49-4.1 155.6.14 280.37 4.5 408.51 114.83 513.59 243.03 511.98c50.4-.63 96.97-16.87 135.26-44.03 7.9-5.6 8.42-17.23 1.57-24.08L224 288z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarket Opportunities\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb42077 e-con-full e-flex e-con e-child\" data-id=\"fb42077\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2701bfd elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2701bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dollar-sign\" viewBox=\"0 0 288 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M209.2 233.4l-108-31.6C88.7 198.2 80 186.5 80 173.5c0-16.3 13.2-29.5 29.5-29.5h66.3c12.2 0 24.2 3.7 34.2 10.5 6.1 4.1 14.3 3.1 19.5-2l34.8-34c7.1-6.9 6.1-18.4-1.8-24.5C238 74.8 207.4 64.1 176 64V16c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v48h-2.5C45.8 64-5.4 118.7.5 183.6c4.2 46.1 39.4 83.6 83.8 96.6l102.5 30c12.5 3.7 21.2 15.3 21.2 28.3 0 16.3-13.2 29.5-29.5 29.5h-66.3C100 368 88 364.3 78 357.5c-6.1-4.1-14.3-3.1-19.5 2l-34.8 34c-7.1 6.9-6.1 18.4 1.8 24.5 24.5 19.2 55.1 29.9 86.5 30v48c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-48.2c46.6-.9 90.3-28.6 105.7-72.7 21.5-61.6-14.6-124.8-72.5-141.7z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReduced Costs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0922b76 e-con-full e-flex e-con e-child\" data-id=\"0922b76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352b95f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"352b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmployee Productivity\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4434f36 e-con-full e-flex e-con e-child\" data-id=\"4434f36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d3344 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"51d3344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments-dollar\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.37-93.12-160-208-160S0 103.63 0 192c0 34.27 14.13 65.95 37.97 91.98C24.61 314.22 2.52 338.16 2.2 338.5A7.995 7.995 0 0 0 8 352c36.58 0 66.93-12.25 88.73-24.98C128.93 342.76 167.02 352 208 352c114.88 0 208-71.63 208-160zm-224 96v-16.29c-11.29-.58-22.27-4.52-31.37-11.35-3.9-2.93-4.1-8.77-.57-12.14l11.75-11.21c2.77-2.64 6.89-2.76 10.13-.73 3.87 2.42 8.26 3.72 12.82 3.72h28.11c6.5 0 11.8-5.92 11.8-13.19 0-5.95-3.61-11.19-8.77-12.73l-45-13.5c-18.59-5.58-31.58-23.42-31.58-43.39 0-24.52 19.05-44.44 42.67-45.07V96c0-4.42 3.58-8 8-8h16c4.42 0 8 3.58 8 8v16.29c11.29.58 22.27 4.51 31.37 11.35 3.9 2.93 4.1 8.77.57 12.14l-11.75 11.21c-2.77 2.64-6.89 2.76-10.13.73-3.87-2.43-8.26-3.72-12.82-3.72h-28.11c-6.5 0-11.8 5.92-11.8 13.19 0 5.95 3.61 11.19 8.77 12.73l45 13.5c18.59 5.58 31.58 23.42 31.58 43.39 0 24.53-19.05 44.44-42.67 45.07V288c0 4.42-3.58 8-8 8h-16c-4.42 0-8-3.58-8-8zm346.01 123.99C561.87 385.96 576 354.27 576 320c0-66.94-53.49-124.2-129.33-148.07.86 6.6 1.33 13.29 1.33 20.07 0 105.87-107.66 192-240 192-10.78 0-21.32-.77-31.73-1.88C207.8 439.63 281.77 480 368 480c40.98 0 79.07-9.24 111.27-24.98C501.07 467.75 531.42 480 568 480c3.2 0 6.09-1.91 7.34-4.84 1.27-2.94.66-6.34-1.55-8.67-.31-.33-22.42-24.24-35.78-54.5z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBetter Reputation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cffab9 e-flex e-con-boxed e-con e-parent\" data-id=\"3cffab9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-112a985 e-con-full e-flex e-con e-child\" data-id=\"112a985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2705d9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e2705d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-stack-overflow\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M290.7 311L95 269.7 86.8 309l195.7 41zm51-87L188.2 95.7l-25.5 30.8 153.5 128.3zm-31.2 39.7L129.2 179l-16.7 36.5L293.7 300zM262 32l-32 24 119.3 160.3 32-24zm20.5 328h-200v39.7h200zm39.7 80H42.7V320h-40v160h359.5V320h-40z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOperational Control\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00d371e e-con-full e-flex e-con e-child\" data-id=\"00d371e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ed8c6 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d4ed8c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-balance-scale\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 336h-.02c0-16.18 1.34-8.73-85.05-181.51-17.65-35.29-68.19-35.36-85.87 0C-2.06 328.75.02 320.33.02 336H0c0 44.18 57.31 80 128 80s128-35.82 128-80zM128 176l72 144H56l72-144zm511.98 160c0-16.18 1.34-8.73-85.05-181.51-17.65-35.29-68.19-35.36-85.87 0-87.12 174.26-85.04 165.84-85.04 181.51H384c0 44.18 57.31 80 128 80s128-35.82 128-80h-.02zM440 320l72-144 72 144H440zm88 128H352V153.25c23.51-10.29 41.16-31.48 46.39-57.25H528c8.84 0 16-7.16 16-16V48c0-8.84-7.16-16-16-16H383.64C369.04 12.68 346.09 0 320 0s-49.04 12.68-63.64 32H112c-8.84 0-16 7.16-16 16v32c0 8.84 7.16 16 16 16h129.61c5.23 25.76 22.87 46.96 46.39 57.25V448H112c-8.84 0-16 7.16-16 16v32c0 8.84 7.16 16 16 16h416c8.84 0 16-7.16 16-16v-32c0-8.84-7.16-16-16-16z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLegal Compliance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-843e52a e-con-full e-flex e-con e-child\" data-id=\"843e52a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a8898 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"97a8898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-parachute-box\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M511.9 175c-9.1-75.6-78.4-132.4-158.3-158.7C390 55.7 416 116.9 416 192h28.1L327.5 321.5c-2.5-.6-4.8-1.5-7.5-1.5h-48V192h112C384 76.8 315.1 0 256 0S128 76.8 128 192h112v128h-48c-2.7 0-5 .9-7.5 1.5L67.9 192H96c0-75.1 26-136.3 62.4-175.7C78.5 42.7 9.2 99.5.1 175c-1.1 9.1 6.8 17 16 17h8.7l136.7 151.9c-.7 2.6-1.6 5.2-1.6 8.1v128c0 17.7 14.3 32 32 32h128c17.7 0 32-14.3 32-32V352c0-2.9-.9-5.4-1.6-8.1L487.1 192h8.7c9.3 0 17.2-7.8 16.1-17z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSupply Chain Optimization\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e075c9e e-con-full e-flex e-con e-child\" data-id=\"e075c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f3894 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d2f3894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search-dollar\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505.04 442.66l-99.71-99.69c-4.5-4.5-10.6-7-17-7h-16.3c27.6-35.3 44-79.69 44-127.99C416.03 93.09 322.92 0 208.02 0S0 93.09 0 207.98s93.11 207.98 208.02 207.98c48.3 0 92.71-16.4 128.01-44v16.3c0 6.4 2.5 12.5 7 17l99.71 99.69c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.59.1-33.99zm-297.02-90.7c-79.54 0-144-64.34-144-143.98 0-79.53 64.35-143.98 144-143.98 79.54 0 144 64.34 144 143.98 0 79.53-64.35 143.98-144 143.98zm27.11-152.54l-45.01-13.5c-5.16-1.55-8.77-6.78-8.77-12.73 0-7.27 5.3-13.19 11.8-13.19h28.11c4.56 0 8.96 1.29 12.82 3.72 3.24 2.03 7.36 1.91 10.13-.73l11.75-11.21c3.53-3.37 3.33-9.21-.57-12.14-9.1-6.83-20.08-10.77-31.37-11.35V112c0-4.42-3.58-8-8-8h-16c-4.42 0-8 3.58-8 8v16.12c-23.63.63-42.68 20.55-42.68 45.07 0 19.97 12.99 37.81 31.58 43.39l45.01 13.5c5.16 1.55 8.77 6.78 8.77 12.73 0 7.27-5.3 13.19-11.8 13.19h-28.1c-4.56 0-8.96-1.29-12.82-3.72-3.24-2.03-7.36-1.91-10.13.73l-11.75 11.21c-3.53 3.37-3.33 9.21.57 12.14 9.1 6.83 20.08 10.77 31.37 11.35V304c0 4.42 3.58 8 8 8h16c4.42 0 8-3.58 8-8v-16.12c23.63-.63 42.68-20.54 42.68-45.07 0-19.97-12.99-37.81-31.59-43.39z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tInsurance Savings\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-389f1a8 e-flex e-con-boxed e-con e-parent\" data-id=\"389f1a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e4a6890 e-con-full e-flex e-con e-child\" data-id=\"e4a6890\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da84de0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"da84de0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-rocket\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505.12019,19.09375c-1.18945-5.53125-6.65819-11-12.207-12.1875C460.716,0,435.507,0,410.40747,0,307.17523,0,245.26909,55.20312,199.05238,128H94.83772c-16.34763.01562-35.55658,11.875-42.88664,26.48438L2.51562,253.29688A28.4,28.4,0,0,0,0,264a24.00867,24.00867,0,0,0,24.00582,24H127.81618l-22.47457,22.46875c-11.36521,11.36133-12.99607,32.25781,0,45.25L156.24582,406.625c11.15623,11.1875,32.15619,13.15625,45.27726,0l22.47457-22.46875V488a24.00867,24.00867,0,0,0,24.00581,24,28.55934,28.55934,0,0,0,10.707-2.51562l98.72834-49.39063c14.62888-7.29687,26.50776-26.5,26.50776-42.85937V312.79688c72.59753-46.3125,128.03493-108.40626,128.03493-211.09376C512.07526,76.5,512.07526,51.29688,505.12019,19.09375ZM384.04033,168A40,40,0,1,1,424.05,128,40.02322,40.02322,0,0,1,384.04033,168Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStakeholder confidence\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aa6cac e-con-full e-flex e-con e-child\" data-id=\"5aa6cac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96639c2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"96639c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-ribbon\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.1 444.3c-9.6 10.8-7.5 27.6 4.5 35.7l68.8 27.9c9.9 6.7 23.3 5 31.3-3.8l91.8-101.9-79.2-87.9-117.2 130zm435.8 0s-292-324.6-295.4-330.1c15.4-8.4 40.2-17.9 77.5-17.9s62.1 9.5 77.5 17.9c-3.3 5.6-56 64.6-56 64.6l79.1 87.7 34.2-38c28.7-31.9 33.3-78.6 11.4-115.5l-43.7-73.5c-4.3-7.2-9.9-13.3-16.8-18-40.7-27.6-127.4-29.7-171.4 0-6.9 4.7-12.5 10.8-16.8 18l-43.6 73.2c-1.5 2.5-37.1 62.2 11.5 116L337.5 504c8 8.9 21.4 10.5 31.3 3.8l68.8-27.9c11.9-8 14-24.8 4.3-35.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCompetitive Edge\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d10218 e-con-full e-flex e-con e-child\" data-id=\"0d10218\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1c288 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"dc1c288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dumpster-fire\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M418.7 104.1l.2-.2-14.4-72H304v128h60.8c16.2-19.3 34.2-38.2 53.9-55.8zM272 32H171.5l-25.6 128H272V32zm189.3 72.1c18.2 16.3 35.5 33.7 51.1 51.5 5.7-5.6 11.4-11.1 17.3-16.3l21.3-19 21.3 19c1.1.9 2.1 2.1 3.1 3.1-.1-.8.2-1.5 0-2.3l-24-96C549.7 37 543.3 32 536 32h-98.9l12.3 61.5 11.9 10.6zM16 160h97.3l25.6-128H40c-7.3 0-13.7 5-15.5 12.1l-24 96C-2 150.2 5.6 160 16 160zm324.6 32H32l4 32H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h28l20 160v16c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-16h208.8c-30.2-33.7-48.8-77.9-48.8-126.4 0-35.9 19.9-82.9 52.6-129.6zm210.5-28.8c-14.9 13.3-28.3 27.2-40.2 41.2-19.5-25.8-43.6-52-71-76.4-70.2 62.7-120 144.3-120 193.6 0 87.5 71.6 158.4 160 158.4s160-70.9 160-158.4c.1-36.6-37-112.2-88.8-158.4zm-18.6 229.4c-14.7 10.7-32.9 17-52.5 17-49 0-88.9-33.5-88.9-88 0-27.1 16.5-51 49.4-91.9 4.7 5.6 67.1 88.1 67.1 88.1l39.8-47c2.8 4.8 5.4 9.5 7.7 14 18.6 36.7 10.8 83.6-22.6 107.8z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRisk Mitigation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2bd420 e-con-full e-flex e-con e-child\" data-id=\"d2bd420\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcba45e elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fcba45e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-leaf\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M546.2 9.7c-5.6-12.5-21.6-13-28.3-1.2C486.9 62.4 431.4 96 368 96h-80C182 96 96 182 96 288c0 7 .8 13.7 1.5 20.5C161.3 262.8 253.4 224 384 224c8.8 0 16 7.2 16 16s-7.2 16-16 16C132.6 256 26 410.1 2.4 468c-6.6 16.3 1.2 34.9 17.5 41.6 16.4 6.8 35-1.1 41.8-17.3 1.5-3.6 20.9-47.9 71.9-90.6 32.4 43.9 94 85.8 174.9 77.2C465.5 467.5 576 326.7 576 154.3c0-50.2-10.8-102.2-29.8-144.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAdaptability\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-541009e elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"541009e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ab67969\" data-id=\"7ab67969\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d14dc6 e-grid e-con-boxed e-con e-parent\" data-id=\"7d14dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96a8344 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"96a8344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Improved Service Delivery and Unshakeable Reliability<\/div><p class=\"elementor-image-box-description\">At its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e0997 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d5e0997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Skyrocketing Customer Satisfaction and Confidence<\/div><p class=\"elementor-image-box-description\">In a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf8690 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ddf8690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Enhanced Service Reporting and SLA Compliance<\/div><p class=\"elementor-image-box-description\">The standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05cc2ea elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"05cc2ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Streamlined Incident, Change, and Problem Management<\/div><p class=\"elementor-image-box-description\">Chaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b761ae elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"2b761ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">A Decisive Competitive Edge in IT Contracts and Public Tenders<\/div><p class=\"elementor-image-box-description\">As UAE's public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention <a href=\"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/\">ISO certifications<\/a> as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00a5333 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"00a5333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8372\" alt=\"tick-icon\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Strong Alignment with IT Governance Frameworks<\/div><p class=\"elementor-image-box-description\">For organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a75db86 elementor-reverse-tablet elementor-reverse-mobile elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a75db86\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29379e7\" data-id=\"29379e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7a186e elementor-widget elementor-widget-heading\" data-id=\"f7a186e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISO 20000 Certification in UAE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7315721 elementor-widget elementor-widget-text-editor\" data-id=\"7315721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We aim to make your journey to <b>ISO 20000 certification in UAE<\/b>\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6c51c64 e-flex e-con-boxed e-con e-parent\" data-id=\"6c51c64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ad8ac9 e-con-full e-flex e-con e-child\" data-id=\"4ad8ac9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c0a10 elementor-widget elementor-widget-heading\" data-id=\"53c0a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Burraq Consulting is Your Trusted Partner in UAE?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efce11a elementor-widget elementor-widget-text-editor\" data-id=\"efce11a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.<\/p><ul><li><p>\ud83d\udcbc <b>Experienced ISO\/IEC 20000 Consultants with ITIL Expertise:<\/b> Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.<\/p><\/li><li><p>\ud83d\udee0\ufe0f <b>Custom Implementation Approach Tailored to Your Tech Stack:<\/b> We understand that every business is unique. We don&#8217;t believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.<\/p><\/li><li><p>\ud83d\udcca <b>Practical and Process-Driven Guidance:<\/b> We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.<\/p><\/li><li><p>\ud83d\udd52 <b>Timely Project Delivery with Ongoing Support:<\/b> We are committed to delivering our projects on time and within budget. Our engagement doesn&#8217;t end with certification; we provide ongoing support to help you maintain and continually improve your SMS.<\/p><\/li><li><p>\ud83c\udfc6 <b>Proven Success Across Diverse Industries:<\/b> We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f6a0d0 e-con-full e-flex e-con e-child\" data-id=\"3f6a0d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3fb5c content-align-cta-default elementor-widget elementor-widget-eael-cta-box\" data-id=\"cd3fb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-cta-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eael-call-to-action cta-basic bg-lite cta-preset-1\">\n        <h3 class=\"title eael-cta-heading\">Embark on Your Journey to IT Service Excellence Today<\/h3><p>In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.<\/p><p>Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.<\/p><a href=\"#20000_form\" class=\"cta-button cta-preset-1  \">Get a free Quote<\/a>\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87e2234 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87e2234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c552883\" data-id=\"c552883\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5451262 elementor-widget elementor-widget-heading\" data-id=\"5451262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISO\/IEC 20000:2018 Integration with Other ISO Standards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb3ae7 elementor-widget elementor-widget-text-editor\" data-id=\"abb3ae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6002\" data-end=\"6084\">ISO 2000:2018 can be easily integrated with other management systems, especially:<\/p><ul data-start=\"6086\" data-end=\"6243\"><li data-start=\"6086\" data-end=\"6135\"><p data-start=\"6088\" data-end=\"6135\"><strong data-start=\"6088\" data-end=\"6105\">ISO 9001:2015<\/strong> \u2013 Quality Management System<\/p><\/li><li data-start=\"6136\" data-end=\"6200\"><p data-start=\"6138\" data-end=\"6200\"><strong data-start=\"6138\" data-end=\"6156\"><a href=\"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-45001-ohsms-certification\/\">ISO 45001<\/a>:2018<\/strong> \u2013 Occupational Health &amp; Safety Management<\/p><\/li><li data-start=\"6201\" data-end=\"6243\"><p data-start=\"6203\" data-end=\"6243\"><strong data-start=\"6203\" data-end=\"6216\"><a href=\"https:\/\/www.burraqconsulting.com\/ae\/iso-14001-lead-auditor\/\">ISO 14001<\/a><\/strong> \u2013 Enronment Management System<\/p><\/li><\/ul><p data-start=\"6245\" data-end=\"6345\">An integrated management system (IMS) approach reduces duplication and increases overall efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4ee4c2a\" data-id=\"4ee4c2a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f18449 e-flex e-con-boxed e-con e-parent\" data-id=\"2f18449\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd25825 elementor-align-center uael-mbutton-text-center elementor-widget elementor-widget-uael-marketing-button\" data-id=\"cd25825\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;icon_indent&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;15&quot;,&quot;right&quot;:&quot;28&quot;,&quot;bottom&quot;:&quot;15&quot;,&quot;left&quot;:&quot;28&quot;,&quot;isLinked&quot;:false},&quot;title_margin_bottom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:11,&quot;sizes&quot;:[]},&quot;icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_indent_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_indent_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;align&quot;:&quot;center&quot;,&quot;padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;title_margin_bottom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;title_margin_bottom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-marketing-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-marketing-button elementor-widget-button\">\n\t\t\t<div class=\"uael-button-wrapper\">\n\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-md uael-marketing-buttons-right\" href=\"https:\/\/burraqconsulting.com\/ae\/contact-us\/\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael_btn__blink\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-marketing-buttons-wrap\">\n\t\t\t<span class=\"elementor-button-content-wrapper uael-buttons-icon-right\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<span class=\"elementor-align-icon-right elementor-button-icon\">\n\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fa-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text uael-marketing-button-title elementor-inline-editing\" data-elementor-setting-key=\"text\" data-elementor-inline-editing-toolbar=\"none\">Implementing ISO 20000<\/span>\n\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"uael-marketing-button-desc elementor-inline-editing\" data-elementor-setting-key=\"desc_text\" data-elementor-inline-editing-toolbar=\"none\">BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d114b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d114b7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ab7c13\" data-id=\"1ab7c13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3dbafc elementor-widget elementor-widget-heading\" data-id=\"f3dbafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7de00 elementor-widget elementor-widget-text-editor\" data-id=\"ed7de00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.<\/p><p>At its core, the standard is built upon the best practices articulated in the <b>Information Technology Infrastructure Library (ITIL)<\/b>, the world&#8217;s most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.<\/p><p>A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:<\/p><ul><li><p><b>ISO 9001:2015 (Quality Management System):<\/b> Ensuring that IT services consistently meet customer and regulatory requirements.<\/p><\/li><li><p><b>ISO\/IEC 27001:2022 (Information Security Management System):<\/b> Integrating robust security controls within the service delivery lifecycle.<\/p><\/li><\/ul><p>This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.<\/p><p>The standard is divided into several clauses, each addressing a critical component of the Service Management System:<\/p><ul><li><p><b>Clause 4: Context of the Organization:<\/b> Understanding the internal and external factors that impact your IT services and the needs of interested parties.<\/p><\/li><li><p><b>Clause 5: Leadership:<\/b> Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.<\/p><\/li><li><p><b>Clause 6: Planning:<\/b> Setting objectives for the SMS and planning actions to address risks and opportunities.<\/p><\/li><li><p><b>Clause 7: Support of the SMS:<\/b> Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.<\/p><\/li><li><p><b>Clause 8: Operation of the SMS:<\/b> Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.<\/p><\/li><li><p><b>Clause 9: Performance Evaluation:<\/b> Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.<\/p><\/li><li><p><b>Clause 10: Improvement:<\/b> Addressing non-conformities and continually improving the effectiveness of the SMS.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7effde0 e-flex e-con-boxed e-con e-parent\" data-id=\"7effde0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6140cc elementor-widget elementor-widget-heading\" data-id=\"e6140cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7e8af uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"2a7e8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-445' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c7d9214\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-c7d9214 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a271196505fc\">What exactly is ISO\/IEC 20000-1?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><span class=\"citation-109 citation-end-109\">ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS).<\/span> <span class=\"citation-108 citation-end-108\">It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services.<\/span> In simple terms, it's a \"how-to\" guide for running a professional, high-quality IT service operation that meets business and customer expectations.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0e4e4bc\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-0e4e4bc uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a2711965063b\">Is ISO 20000 the same as ITIL\u00ae?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>No, but they are closely related. This is a very common point of confusion.<\/p><ul><li><p><b><span class=\"citation-107\">ITIL\u00ae (Information Technology Infrastructure Library)<\/span><\/b><span class=\"citation-107\"> is a <\/span><i><span class=\"citation-107\">framework<\/span><\/i><span class=\"citation-107 citation-end-107\"> that provides a detailed library of best practices and guidance for IT service management.<\/span> It's descriptive.<\/p><\/li><li><p><b><span class=\"citation-106 interactive-span-hovered\">ISO\/IEC 20000-1<\/span><\/b><span class=\"citation-106 interactive-span-hovered\"> is an auditable <\/span><i><span class=\"citation-106 interactive-span-hovered\">standard<\/span><\/i><span class=\"citation-106 citation-end-106 interactive-span-hovered\">.<\/span> <span class=\"citation-105\">It specifies what an organization <\/span><i><span class=\"citation-105\">must do<\/span><\/i><span class=\"citation-105 citation-end-105\"> to be compliant and achieve certification.<\/span> It's prescriptive.<\/p><\/li><\/ul><p>Think of it this way: ITIL provides the ideas and detailed \"how-to\" knowledge, while ISO 20000 provides the formal specification to be audited against. <span class=\"citation-104 citation-end-104\">Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard.<\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-20fbdbd\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-20fbdbd uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a2711965065d\">Who is this certification for? Is it only for large IT companies?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>No, it's not just for large companies. <span class=\"citation-103 citation-end-103\">The standard is scalable and beneficial for any organization that provides IT services, regardless of size.<\/span> This includes:<\/p><ul><li><p><span class=\"citation-102 citation-end-102\">Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).<\/span><\/p><\/li><li><p><span class=\"citation-101 citation-end-101\">Managed Service Providers (MSPs) and IT outsourcing companies.<\/span><\/p><\/li><li><p><span class=\"citation-100 citation-end-100\">Software-as-a-Service (SaaS) providers.<\/span><\/p><\/li><li><p><span class=\"citation-99 citation-end-99\">Cloud hosting providers and data centres.<\/span><\/p><\/li><li><p>Telecommunication companies.<\/p><\/li><li><p><span class=\"citation-98 citation-end-98 interactive-span-hovered\">Government IT departments and public sector service providers.<\/span><\/p><\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-3d2ca43\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-3d2ca43 uael-question-span\" tabindex=\"0\" id=\"uael-faq-4-6a2711965067b\">What is the difference between ISO 20000-1 and other parts of the standard?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><span class=\"citation-97 citation-end-97\">The ISO 20000 family has several parts.<\/span> <span class=\"citation-96\">The most important one is <\/span><b><span class=\"citation-96\">ISO\/IEC 20000-1:2018<\/span><\/b><span class=\"citation-96 citation-end-96\">, which contains the formal requirements an organization must meet to be certified.<\/span> <span class=\"citation-95 citation-end-95\">Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements.<\/span> You are only certified against Part 1.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-afc30c1\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-afc30c1 uael-question-span\" tabindex=\"0\" id=\"uael-faq-5-6a27119650698\">How can ISO 20000 improve our company's profitability?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Profitability is improved through two main channels:<\/p><ol start=\"1\"><li><p><b><span class=\"citation-90\">Cost Reduction:<\/span><\/b><span class=\"citation-90 citation-end-90\"> Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.<\/span><\/p><\/li><li><p><b>Revenue Growth:<\/b><span class=\"citation-89 citation-end-89\"> The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service.<\/span><\/p><\/li><\/ol><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c516d12\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-c516d12 uael-question-span\" tabindex=\"0\" id=\"uael-faq-6-6a271196506b3\">What are the key steps to implementing ISO 20000?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>A typical implementation journey includes:<\/p><ol start=\"1\"><li><p><b>Management Commitment:<\/b><span class=\"citation-88 citation-end-88\"> Gaining buy-in and resources from top leadership.<\/span><\/p><\/li><li><p><b>Gap Analysis:<\/b> Assessing your current IT processes against the standard's requirements.<\/p><\/li><li><p><b>Planning &amp; Design:<\/b> Developing the Service Management Plan, policies, and processes.<\/p><\/li><li><p><b>Documentation:<\/b> Creating the necessary procedures, work instructions, and records.<\/p><\/li><li><p><b>Implementation &amp; Training:<\/b> Rolling out the new processes and training your staff.<\/p><\/li><li><p><b>Internal Audit:<\/b> Conducting a self-check to ensure everything is working as intended.<\/p><\/li><li><p><b>Management Review:<\/b> Top management reviews the performance of the SMS.<\/p><\/li><li><p><b><span class=\"citation-87\">Certification Audit:<\/span><\/b><span class=\"citation-87 citation-end-87\"> An external, accredited body conducts the final audit for certification.<\/span><\/p><\/li><\/ol><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d8aeb56\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-d8aeb56 uael-question-span\" tabindex=\"0\" id=\"uael-faq-7-6a271196506ce\">How long does it take to get ISO 20000 certified?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><span class=\"citation-86 citation-end-86\">The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes.<\/span> For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from <b>6 to 12 months<\/b>.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-da52678\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-da52678 uael-question-span\" tabindex=\"0\" id=\"uael-faq-8-6a271196506e8\">Do we need to hire an external consultant to implement ISO 20000?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c0d4e78\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-c0d4e78 uael-question-span\" tabindex=\"0\" id=\"uael-faq-9-6a27119650703\">How much does ISO 20000 certification cost?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>The total cost has several components, so there's no single price. Key costs include:<\/p><ul><li><p><b>Consultancy Fees:<\/b> If you hire a consultant for guidance and implementation.<\/p><\/li><li><p><b>Certification Body Fees:<\/b> The fee paid to the external accredited body to conduct the certification audit.<\/p><\/li><li><p><b>Internal Costs:<\/b> The time your employees spend on the project.<\/p><\/li><li><p><b>Technology Costs:<\/b> Potential investment in ITSM software tools to support your processes. It's best to get specific quotes from both consultants and certification bodies.<\/p><\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-4379b6b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-4379b6b uael-question-span\" tabindex=\"0\" id=\"uael-faq-10-6a2711965071e\">Who actually issues the ISO 20000 certificate?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><span class=\"citation-85\">The certificate is issued by an independent, accredited <\/span><b><span class=\"citation-85\">Certification Body (CB)<\/span><\/b><span class=\"citation-85 citation-end-85\">.<\/span> It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-375093b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-375093b uael-question-span\" tabindex=\"0\" id=\"uael-faq-11-6a2711965073a\">How long is an ISO 20000 certificate valid for?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><span class=\"citation-84\">The certificate is valid for <\/span><b><span class=\"citation-84\">three years<\/span><\/b><span class=\"citation-84 citation-end-84\">.<\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-045969d\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-045969d uael-question-span\" tabindex=\"0\" id=\"uael-faq-12-6a27119650755\">What happens after we get certified? Is the process over?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>No. <span class=\"citation-83\">To maintain your certification, your organization must undergo annual <\/span><b><span class=\"citation-83\">surveillance audits<\/span><\/b><span class=\"citation-83 citation-end-83\"> conducted by your certification body in the first and second years.<\/span> At the end of the three-year cycle, you will have a <b>re-certification audit<\/b> to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ISO IEC 20000 IT Service Management System (IT SMS) In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8211,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mbp_gutenberg_autopost":false,"_joinchat":{"telephone":"+923043544000"},"footnotes":""},"class_list":["post-8550","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISO 20000 Certification - Burraq Consulting UAE<\/title>\n<meta name=\"description\" content=\"ISO IEC 20000    IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.          +92 304 3544 000             Email Us       Get a Free Quote    Enter your details below to get started onyour journey to certification.    Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000    In the heart of UAE&#039;s burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE&#039;s technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey.    What Are the Benefits of ISO 20000?                Market Opportunities                    Reduced Costs                    Employee Productivity                    Better Reputation                    Operational Control                    Legal Compliance                    Supply Chain Optimization                    Insurance Savings                    Stakeholder confidence                    Competitive Edge                    Risk Mitigation                    Adaptability         Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence.     Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator.     Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts.     Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency.     A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE&#039;s public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition.     Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies.     ISO 20000 Certification in UAE    We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence.    Why Burraq Consulting is Your Trusted Partner in UAE?    Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don&#039;t believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn&#039;t end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project.      Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote    ISO\/IEC 20000:2018 Integration with Other ISO Standards    ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency.              Implementing ISO 20000    BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE       Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management    ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world&#039;s most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS.    FAQs                  What exactly is ISO\/IEC 20000-1?     ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it&#039;s a &quot;how-to&quot; guide for running a professional, high-quality IT service operation that meets business and customer expectations.                     Is ISO 20000 the same as ITIL\u00ae?     No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It&#039;s descriptive.ISO\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It&#039;s prescriptive.Think of it this way: ITIL provides the ideas and detailed &quot;how-to&quot; knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard.                     Who is this certification for? Is it only for large IT companies?     No, it&#039;s not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers.                     What is the difference between ISO 20000-1 and other parts of the standard?     The ISO 20000 family has several parts. The most important one is ISO\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1.                     How can ISO 20000 improve our company&#039;s profitability?     Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service.                     What are the key steps to implementing ISO 20000?     A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard&#039;s requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification.                     How long does it take to get ISO 20000 certified?     The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months.                     Do we need to hire an external consultant to implement ISO 20000?     While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success.                     How much does ISO 20000 certification cost?     The total cost has several components, so there&#039;s no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It&#039;s best to get specific quotes from both consultants and certification bodies.                     Who actually issues the ISO 20000 certificate?     The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized.                     How long is an ISO 20000 certificate valid for?     The certificate is valid for three years.                     What happens after we get certified? Is the process over?     No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 20000 Certification - Burraq Consulting UAE\" \/>\n<meta property=\"og:description\" content=\"ISO IEC 20000    IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.          +92 304 3544 000             Email Us       Get a Free Quote    Enter your details below to get started onyour journey to certification.    Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000    In the heart of UAE&#039;s burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE&#039;s technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey.    What Are the Benefits of ISO 20000?                Market Opportunities                    Reduced Costs                    Employee Productivity                    Better Reputation                    Operational Control                    Legal Compliance                    Supply Chain Optimization                    Insurance Savings                    Stakeholder confidence                    Competitive Edge                    Risk Mitigation                    Adaptability         Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence.     Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator.     Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts.     Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency.     A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE&#039;s public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition.     Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies.     ISO 20000 Certification in UAE    We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence.    Why Burraq Consulting is Your Trusted Partner in UAE?    Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don&#039;t believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn&#039;t end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project.      Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote    ISO\/IEC 20000:2018 Integration with Other ISO Standards    ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency.              Implementing ISO 20000    BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE       Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management    ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world&#039;s most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS.    FAQs                  What exactly is ISO\/IEC 20000-1?     ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it&#039;s a &quot;how-to&quot; guide for running a professional, high-quality IT service operation that meets business and customer expectations.                     Is ISO 20000 the same as ITIL\u00ae?     No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It&#039;s descriptive.ISO\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It&#039;s prescriptive.Think of it this way: ITIL provides the ideas and detailed &quot;how-to&quot; knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard.                     Who is this certification for? Is it only for large IT companies?     No, it&#039;s not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers.                     What is the difference between ISO 20000-1 and other parts of the standard?     The ISO 20000 family has several parts. The most important one is ISO\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1.                     How can ISO 20000 improve our company&#039;s profitability?     Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service.                     What are the key steps to implementing ISO 20000?     A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard&#039;s requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification.                     How long does it take to get ISO 20000 certified?     The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months.                     Do we need to hire an external consultant to implement ISO 20000?     While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success.                     How much does ISO 20000 certification cost?     The total cost has several components, so there&#039;s no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It&#039;s best to get specific quotes from both consultants and certification bodies.                     Who actually issues the ISO 20000 certificate?     The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized.                     How long is an ISO 20000 certificate valid for?     The certificate is valid for three years.                     What happens after we get certified? Is the process over?     No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/\" \/>\n<meta property=\"og:site_name\" content=\"Burraq Consulting UAE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/burraqconsulting\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-08T13:02:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"48\" \/>\n\t<meta property=\"og:image:height\" content=\"48\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/\",\"url\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/\",\"name\":\"ISO 20000 Certification - Burraq Consulting UAE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/tick-icon.png\",\"datePublished\":\"2025-07-03T11:56:15+00:00\",\"dateModified\":\"2026-06-08T13:02:03+00:00\",\"description\":\"ISO IEC 20000 IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\\\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets. +92 304 3544 000 Email Us Get a Free Quote Enter your details below to get started onyour journey to certification. Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\\\/IEC 20000 In the heart of UAE's burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\\\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE's technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\\\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey. What Are the Benefits of ISO 20000? Market Opportunities Reduced Costs Employee Productivity Better Reputation Operational Control Legal Compliance Supply Chain Optimization Insurance Savings Stakeholder confidence Competitive Edge Risk Mitigation Adaptability Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence. Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator. Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts. Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency. A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE's public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition. Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies. ISO 20000 Certification in UAE We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence. Why Burraq Consulting is Your Trusted Partner in UAE? Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\\\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don't believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn't end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project. Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\\\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote ISO\\\/IEC 20000:2018 Integration with Other ISO Standards ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency. Implementing ISO 20000 BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE Deconstructing ISO\\\/IEC 20000-1:2018: The Global Benchmark for IT Service Management ISO\\\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world's most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\\\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\\\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS. FAQs What exactly is ISO\\\/IEC 20000-1? ISO\\\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it's a \\\"how-to\\\" guide for running a professional, high-quality IT service operation that meets business and customer expectations. Is ISO 20000 the same as ITIL\u00ae? No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It's descriptive.ISO\\\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It's prescriptive.Think of it this way: ITIL provides the ideas and detailed \\\"how-to\\\" knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard. Who is this certification for? Is it only for large IT companies? No, it's not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers. What is the difference between ISO 20000-1 and other parts of the standard? The ISO 20000 family has several parts. The most important one is ISO\\\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\\\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1. How can ISO 20000 improve our company's profitability? Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service. What are the key steps to implementing ISO 20000? A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard's requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification. How long does it take to get ISO 20000 certified? The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months. Do we need to hire an external consultant to implement ISO 20000? While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success. How much does ISO 20000 certification cost? The total cost has several components, so there's no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It's best to get specific quotes from both consultants and certification bodies. Who actually issues the ISO 20000 certificate? The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized. How long is an ISO 20000 certificate valid for? The certificate is valid for three years. What happens after we get certified? Is the process over? No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/tick-icon.png\",\"contentUrl\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/tick-icon.png\",\"width\":48,\"height\":48,\"caption\":\"#image_title\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/iso-iec-20000-it-sms-certification\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consultancy\",\"item\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/consultancy\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ISO IEC 20000 IT SMS Certification\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#website\",\"url\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/\",\"name\":\"Burraq Consulting Saudi Arabia\",\"description\":\"Where Strategy Meets Excellence\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#organization\"},\"alternateName\":\"Burraq Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#organization\",\"name\":\"Burraq Consulting\",\"alternateName\":\"Burraq Business Consulting\",\"url\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/burraqconsulting.com\\\/ae\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Logo-Original-new.png\",\"contentUrl\":\"https:\\\/\\\/burraqconsulting.com\\\/ae\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Logo-Original-new.png\",\"width\":2000,\"height\":2000,\"caption\":\"Burraq Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/www.burraqconsulting.com\\\/ae\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/burraqconsulting\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/burraq-consulting\\\/\",\"https:\\\/\\\/www.instagram.com\\\/burraqconsulting\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ISO 20000 Certification - Burraq Consulting UAE","description":"ISO IEC 20000    IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.          +92 304 3544 000             Email Us       Get a Free Quote    Enter your details below to get started onyour journey to certification.    Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000    In the heart of UAE's burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE's technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey.    What Are the Benefits of ISO 20000?                Market Opportunities                    Reduced Costs                    Employee Productivity                    Better Reputation                    Operational Control                    Legal Compliance                    Supply Chain Optimization                    Insurance Savings                    Stakeholder confidence                    Competitive Edge                    Risk Mitigation                    Adaptability         Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence.     Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator.     Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts.     Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency.     A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE's public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition.     Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies.     ISO 20000 Certification in UAE    We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence.    Why Burraq Consulting is Your Trusted Partner in UAE?    Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don't believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn't end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project.      Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote    ISO\/IEC 20000:2018 Integration with Other ISO Standards    ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency.              Implementing ISO 20000    BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE       Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management    ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world's most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS.    FAQs                  What exactly is ISO\/IEC 20000-1?     ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it's a \"how-to\" guide for running a professional, high-quality IT service operation that meets business and customer expectations.                     Is ISO 20000 the same as ITIL\u00ae?     No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It's descriptive.ISO\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It's prescriptive.Think of it this way: ITIL provides the ideas and detailed \"how-to\" knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard.                     Who is this certification for? Is it only for large IT companies?     No, it's not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers.                     What is the difference between ISO 20000-1 and other parts of the standard?     The ISO 20000 family has several parts. The most important one is ISO\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1.                     How can ISO 20000 improve our company's profitability?     Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service.                     What are the key steps to implementing ISO 20000?     A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard's requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification.                     How long does it take to get ISO 20000 certified?     The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months.                     Do we need to hire an external consultant to implement ISO 20000?     While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success.                     How much does ISO 20000 certification cost?     The total cost has several components, so there's no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It's best to get specific quotes from both consultants and certification bodies.                     Who actually issues the ISO 20000 certificate?     The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized.                     How long is an ISO 20000 certificate valid for?     The certificate is valid for three years.                     What happens after we get certified? Is the process over?     No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"ISO 20000 Certification - Burraq Consulting UAE","og_description":"ISO IEC 20000    IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.          +92 304 3544 000             Email Us       Get a Free Quote    Enter your details below to get started onyour journey to certification.    Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000    In the heart of UAE's burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE's technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey.    What Are the Benefits of ISO 20000?                Market Opportunities                    Reduced Costs                    Employee Productivity                    Better Reputation                    Operational Control                    Legal Compliance                    Supply Chain Optimization                    Insurance Savings                    Stakeholder confidence                    Competitive Edge                    Risk Mitigation                    Adaptability         Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence.     Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator.     Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts.     Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency.     A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE's public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition.     Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies.     ISO 20000 Certification in UAE    We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence.    Why Burraq Consulting is Your Trusted Partner in UAE?    Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don't believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn't end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project.      Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote    ISO\/IEC 20000:2018 Integration with Other ISO Standards    ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency.              Implementing ISO 20000    BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE       Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management    ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world's most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS.    FAQs                  What exactly is ISO\/IEC 20000-1?     ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it's a \"how-to\" guide for running a professional, high-quality IT service operation that meets business and customer expectations.                     Is ISO 20000 the same as ITIL\u00ae?     No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It's descriptive.ISO\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It's prescriptive.Think of it this way: ITIL provides the ideas and detailed \"how-to\" knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard.                     Who is this certification for? Is it only for large IT companies?     No, it's not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers.                     What is the difference between ISO 20000-1 and other parts of the standard?     The ISO 20000 family has several parts. The most important one is ISO\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1.                     How can ISO 20000 improve our company's profitability?     Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service.                     What are the key steps to implementing ISO 20000?     A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard's requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification.                     How long does it take to get ISO 20000 certified?     The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months.                     Do we need to hire an external consultant to implement ISO 20000?     While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success.                     How much does ISO 20000 certification cost?     The total cost has several components, so there's no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It's best to get specific quotes from both consultants and certification bodies.                     Who actually issues the ISO 20000 certificate?     The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized.                     How long is an ISO 20000 certificate valid for?     The certificate is valid for three years.                     What happens after we get certified? Is the process over?     No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.","og_url":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/","og_site_name":"Burraq Consulting UAE","article_publisher":"https:\/\/www.facebook.com\/burraqconsulting","article_modified_time":"2026-06-08T13:02:03+00:00","og_image":[{"width":48,"height":48,"url":"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/","url":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/","name":"ISO 20000 Certification - Burraq Consulting UAE","isPartOf":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/#primaryimage"},"image":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/#primaryimage"},"thumbnailUrl":"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png","datePublished":"2025-07-03T11:56:15+00:00","dateModified":"2026-06-08T13:02:03+00:00","description":"ISO IEC 20000 IT Service Management System (IT SMS)In an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets. +92 304 3544 000 Email Us Get a Free Quote Enter your details below to get started onyour journey to certification. Revolutionizing IT in the UAE: Achieving Service Excellence with ISO\/IEC 20000 In the heart of UAE's burgeoning digital economy, the demand for robust, reliable, and world-class IT services has never been greater. From the bustling tech hubs to the innovative startups, organizations are increasingly recognizing that consistent service quality is no longer a luxury but a critical driver of business success. In this landscape, ISO\/IEC 20000-1:2018 emerges as the definitive roadmap for IT service excellence. As a testament to our commitment to bolstering UAE's technological prowess, Burraq Consulting offers premier consultancy services to guide your organization through the intricacies of implementing and achieving this prestigious international standard for IT Service Management Systems (SMS).Whether you are an ambitious IT service provider, a dynamic managed service operator (MSO), or a forward-thinking internal IT department, our expert-led approach is designed to help you construct a resilient framework that guarantees unparalleled service quality, granular operational control, and unwavering customer satisfaction. This comprehensive guide will delve into the depths of ISO\/IEC 20000-1:2018, its profound benefits for UAE businesses, our meticulous consultancy process, and why partnering with Burraq Consulting is the strategic choice for your certification journey. What Are the Benefits of ISO 20000? Market Opportunities Reduced Costs Employee Productivity Better Reputation Operational Control Legal Compliance Supply Chain Optimization Insurance Savings Stakeholder confidence Competitive Edge Risk Mitigation Adaptability Improved Service Delivery and Unshakeable ReliabilityAt its heart, ISO 20000 is about creating predictable and repeatable processes. For UAE businesses, this translates to reduced downtime, faster incident resolution, and a more stable IT environment. This reliability is the bedrock upon which you can build and scale your operations with confidence. Skyrocketing Customer Satisfaction and ConfidenceIn a service-driven economy, customer trust is paramount. ISO 20000 certification sends a powerful message to your clients: you are committed to delivering a high standard of service. By implementing clear Service Level Agreements (SLAs) and consistently meeting them, you build loyalty and strengthen client relationships. For software houses in Lahore or managed service providers in Karachi, this can be a significant differentiator. Enhanced Service Reporting and SLA ComplianceThe standard mandates a structured approach to monitoring and reporting on service performance. This provides management with clear, data-driven insights into the effectiveness of IT operations. For UAE companies eyeing international clients, the ability to demonstrate consistent SLA compliance through credible reporting is a powerful tool for building trust and securing contracts. Streamlined Incident, Change, and Problem ManagementChaos in IT operations can bring a business to its knees. ISO 20000 introduces a systematic approach to managing incidents, controlling changes to the IT environment, and identifying the root causes of recurring issues. This structured approach minimizes disruptions, reduces the risk of failed changes, and prevents future problems, leading to significant cost savings and improved efficiency. A Decisive Competitive Edge in IT Contracts and Public TendersAs UAE's public and private sectors increasingly prioritize quality and reliability in their procurement processes, ISO 20000 certification is fast becoming a key requirement. A growing number of government tenders in the UAE now explicitly mention ISO certifications as a prerequisite or a significant advantage in the evaluation criteria. For any IT company looking to win these lucrative contracts, ISO 20000 provides a verifiable and internationally recognized credential that sets you apart from the competition. Strong Alignment with IT Governance FrameworksFor organizations that are serious about corporate governance and risk management, ISO 20000 provides a solid foundation for IT governance. It ensures that IT services are aligned with business objectives, risks are systematically managed, and resources are utilized effectively, providing assurance to stakeholders, investors, and regulatory bodies. ISO 20000 Certification in UAE We aim to make your journey to ISO 20000 certification in UAE\u00a0as smooth and efficient as possible, ensuring you achieve this globally recognized mark of excellence. Why Burraq Consulting is Your Trusted Partner in UAE? Choosing the right consultant is as critical as choosing the right standard. At Burraq Consulting, we pride ourselves on being more than just advisors; we are your partners in transformation.\ud83d\udcbc Experienced ISO\/IEC 20000 Consultants with ITIL Expertise: Our team comprises seasoned professionals with deep expertise in both ISO 20000 and the ITIL framework. This dual expertise ensures that your SMS is not only compliant but also grounded in industry best practices.\ud83d\udee0\ufe0f Custom Implementation Approach Tailored to Your Tech Stack: We understand that every business is unique. We don't believe in one-size-fits-all solutions. Our approach is to tailor the implementation to your specific business model, organizational culture, and technology stack.\ud83d\udcca Practical and Process-Driven Guidance: We focus on creating processes that are not just theoretically sound but are also practical and sustainable for your teams to follow in the long run. We avoid unnecessary bureaucracy and focus on what adds real value.\ud83d\udd52 Timely Project Delivery with Ongoing Support: We are committed to delivering our projects on time and within budget. Our engagement doesn't end with certification; we provide ongoing support to help you maintain and continually improve your SMS.\ud83c\udfc6 Proven Success Across Diverse Industries: We have a track record of successfully guiding organizations across various sectors in the UAE to achieve ISO certification. Our diverse experience allows us to bring cross-industry best practices to your project. Embark on Your Journey to IT Service Excellence TodayIn an era of digital transformation, the quality of your IT services is a direct reflection of your commitment to your customers and your vision for the future. Implementing an ISO\/IEC 20000-1:2018 compliant Service Management System is a powerful statement of that commitment. It is an investment in resilience, efficiency, and customer-centricity that will pay dividends for years to come.Take the first step towards transforming your IT service delivery and gaining a formidable competitive advantage in the UAE and global markets.Get a free Quote ISO\/IEC 20000:2018 Integration with Other ISO Standards ISO 2000:2018 can be easily integrated with other management systems, especially:ISO 9001:2015 \u2013 Quality Management SystemISO 45001:2018 \u2013 Occupational Health &amp; Safety ManagementISO 14001 \u2013 Enronment Management SystemAn integrated management system (IMS) approach reduces duplication and increases overall efficiency. Implementing ISO 20000 BURRAQ CONSULTING \u2013 Your Partner for ISO 20000 IT SMS Certification in the UAE Deconstructing ISO\/IEC 20000-1:2018: The Global Benchmark for IT Service Management ISO\/IEC 20000 is the first and most globally recognized international standard specifically for IT Service Management. It provides a set of integrated management processes and requirements for the effective delivery of IT services to business and customers. The 2018 version of the standard is structured to be more adaptable and aligned with the modern, fast-paced IT environment, emphasizing a proactive, process-oriented approach.At its core, the standard is built upon the best practices articulated in the Information Technology Infrastructure Library (ITIL), the world's most widely adopted framework for IT service management. However, while ITIL provides a descriptive library of best practices, ISO\/IEC 20000-1:2018 is prescriptive, outlining the specific requirements that must be met to achieve certification. This makes it an auditable standard that provides a clear benchmark for quality and reliability.A key feature of the 2018 revision is its adoption of the high-level structure (HLS) common to other major ISO management system standards. This shared framework makes it significantly easier for organizations to integrate their IT Service Management System with other systems, such as:ISO 9001:2015 (Quality Management System): Ensuring that IT services consistently meet customer and regulatory requirements.ISO\/IEC 27001:2022 (Information Security Management System): Integrating robust security controls within the service delivery lifecycle.This compatibility allows for a holistic approach to organizational excellence, where quality, security, and service management are not siloed functions but integral components of a unified strategy.The standard is divided into several clauses, each addressing a critical component of the Service Management System:Clause 4: Context of the Organization: Understanding the internal and external factors that impact your IT services and the needs of interested parties.Clause 5: Leadership: Emphasizing the crucial role of top management in committing to, establishing, and championing the SMS.Clause 6: Planning: Setting objectives for the SMS and planning actions to address risks and opportunities.Clause 7: Support of the SMS: Ensuring the availability of necessary resources, competence, awareness, communication, and documented information.Clause 8: Operation of the SMS: Covering the day-to-day processes of service management, including service portfolio, relationship and agreement, supply and demand, service design, build and transition, and resolution and assurance.Clause 9: Performance Evaluation: Monitoring, measuring, analyzing, and evaluating the SMS through internal audits and management reviews.Clause 10: Improvement: Addressing non-conformities and continually improving the effectiveness of the SMS. FAQs What exactly is ISO\/IEC 20000-1? ISO\/IEC 20000-1 is the international standard for an IT Service Management System (SMS). It specifies the requirements for an organization to establish, implement, maintain, and continually improve a system for delivering managed IT services. In simple terms, it's a \"how-to\" guide for running a professional, high-quality IT service operation that meets business and customer expectations. Is ISO 20000 the same as ITIL\u00ae? No, but they are closely related. This is a very common point of confusion.ITIL\u00ae (Information Technology Infrastructure Library) is a framework that provides a detailed library of best practices and guidance for IT service management. It's descriptive.ISO\/IEC 20000-1 is an auditable standard. It specifies what an organization must do to be compliant and achieve certification. It's prescriptive.Think of it this way: ITIL provides the ideas and detailed \"how-to\" knowledge, while ISO 20000 provides the formal specification to be audited against. Many organizations use the ITIL framework to help them meet the requirements of the ISO 20000 standard. Who is this certification for? Is it only for large IT companies? No, it's not just for large companies. The standard is scalable and beneficial for any organization that provides IT services, regardless of size. This includes:Internal IT departments of companies in any sector (e.g., banks, manufacturing, retail).Managed Service Providers (MSPs) and IT outsourcing companies.Software-as-a-Service (SaaS) providers.Cloud hosting providers and data centres.Telecommunication companies.Government IT departments and public sector service providers. What is the difference between ISO 20000-1 and other parts of the standard? The ISO 20000 family has several parts. The most important one is ISO\/IEC 20000-1:2018, which contains the formal requirements an organization must meet to be certified. Other parts, like ISO\/IEC 20000-2, provide guidance and recommendations on how to apply the requirements. You are only certified against Part 1. How can ISO 20000 improve our company's profitability? Profitability is improved through two main channels:Cost Reduction: Efficient processes for incident, problem, and change management lead to less downtime, fewer errors, and better use of your IT resources, directly cutting operational costs.Revenue Growth: The certification acts as a powerful marketing tool, helping you win new business and retain existing customers who value consistent, high-quality service. What are the key steps to implementing ISO 20000? A typical implementation journey includes:Management Commitment: Gaining buy-in and resources from top leadership.Gap Analysis: Assessing your current IT processes against the standard's requirements.Planning &amp; Design: Developing the Service Management Plan, policies, and processes.Documentation: Creating the necessary procedures, work instructions, and records.Implementation &amp; Training: Rolling out the new processes and training your staff.Internal Audit: Conducting a self-check to ensure everything is working as intended.Management Review: Top management reviews the performance of the SMS.Certification Audit: An external, accredited body conducts the final audit for certification. How long does it take to get ISO 20000 certified? The timeline varies depending on the size and complexity of your organization and the maturity of your existing processes. For a mid-sized organization in Saudi Arabia, a typical implementation project can take anywhere from 6 to 12 months. Do we need to hire an external consultant to implement ISO 20000? While not mandatory, it is highly recommended. An experienced consultant like Burraq Consulting can save you significant time and resources. They bring expert knowledge of the standard, help you avoid common pitfalls, ensure the system is practical for your business, and prepare you thoroughly for the certification audit, dramatically increasing your chances of first-time success. How much does ISO 20000 certification cost? The total cost has several components, so there's no single price. Key costs include:Consultancy Fees: If you hire a consultant for guidance and implementation.Certification Body Fees: The fee paid to the external accredited body to conduct the certification audit.Internal Costs: The time your employees spend on the project.Technology Costs: Potential investment in ITSM software tools to support your processes. It's best to get specific quotes from both consultants and certification bodies. Who actually issues the ISO 20000 certificate? The certificate is issued by an independent, accredited Certification Body (CB). It is crucial to choose a CB that is accredited by a reputable national or international accreditation body (e.g., one that is a member of the International Accreditation Forum - IAF). This ensures your certificate is credible and globally recognized. How long is an ISO 20000 certificate valid for? The certificate is valid for three years. What happens after we get certified? Is the process over? No. To maintain your certification, your organization must undergo annual surveillance audits conducted by your certification body in the first and second years. At the end of the three-year cycle, you will have a re-certification audit to renew your certificate. This ensures that you are continually improving and maintaining your Service Management System.","breadcrumb":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/#primaryimage","url":"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png","contentUrl":"https:\/\/www.burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/07\/tick-icon.png","width":48,"height":48,"caption":"#image_title"},{"@type":"BreadcrumbList","@id":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/iso-iec-20000-it-sms-certification\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.burraqconsulting.com\/ae\/"},{"@type":"ListItem","position":2,"name":"Consultancy","item":"https:\/\/www.burraqconsulting.com\/ae\/consultancy\/"},{"@type":"ListItem","position":3,"name":"ISO IEC 20000 IT SMS Certification"}]},{"@type":"WebSite","@id":"https:\/\/www.burraqconsulting.com\/ae\/#website","url":"https:\/\/www.burraqconsulting.com\/ae\/","name":"Burraq Consulting Saudi Arabia","description":"Where Strategy Meets Excellence","publisher":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/#organization"},"alternateName":"Burraq Consulting","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.burraqconsulting.com\/ae\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.burraqconsulting.com\/ae\/#organization","name":"Burraq Consulting","alternateName":"Burraq Business Consulting","url":"https:\/\/www.burraqconsulting.com\/ae\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.burraqconsulting.com\/ae\/#\/schema\/logo\/image\/","url":"https:\/\/burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/06\/Logo-Original-new.png","contentUrl":"https:\/\/burraqconsulting.com\/ae\/wp-content\/uploads\/2025\/06\/Logo-Original-new.png","width":2000,"height":2000,"caption":"Burraq Consulting"},"image":{"@id":"https:\/\/www.burraqconsulting.com\/ae\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/burraqconsulting","https:\/\/www.linkedin.com\/company\/burraq-consulting\/","https:\/\/www.instagram.com\/burraqconsulting\/"]}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/pages\/8550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/comments?post=8550"}],"version-history":[{"count":6,"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/pages\/8550\/revisions"}],"predecessor-version":[{"id":18057,"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/pages\/8550\/revisions\/18057"}],"up":[{"embeddable":true,"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/pages\/8211"}],"wp:attachment":[{"href":"https:\/\/www.burraqconsulting.com\/ae\/wp-json\/wp\/v2\/media?parent=8550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}